How old are your vehicles ?
All our vehicles are new latest models and most under 6 months old.
Where do you keep your vehicles?
We keep vehicles at most of the Major train stations throughout Cornwall and of course Newquay Airport for your ease of collection and return. Book securely on-line at most locations. Please see the list when booking.
Will you deliver the vehicle for FREE?
Delivery is Free on a Hire of 2 to 3 days or more anywhere in Cornwall subject to availability at time of booking and depending on how busy we are that day and staff availability at time of booking. Delivery is Free on any hire 1 day hire etc in the Newquay Area. i.e To a Hotel, Campsite etc in the Newquay area subject to availability at time of booking.
Will you pick up the vehicle?
Yes. If we dropped it off we'll pick it up.
We offer the facility to leave rentals at most train stations and Newquay Airport for your convenience. A one way hire between different Stations in Cornwall and Newquay Airport is possible but a supplement may apply.
What about endorsements?
If you are over 25 then you can have 2 /3 minor convictions in the last 3 years i.e 2/3 minor speeding offences / mobile phone etc 3 pts each that did not involve a disqualification. If you have been disqualified or you are not sure, please phone the office to discuss your convictions. If you are 21 to 24 years of age then no more than 3 pts in the last 3 years
What are the age limits for the drivers?
Usually 25yrs to 75yrs FOR A STANDARD HIRER. AGES 21 TO 24 different rates/terms apply (typically £10.00 to £15.00 a day ) and If you are over 75 TO 79 YRS you can still hire a vehicle but the rates may vary. You need to be 25 to a 7/8/9 seater and 25yrs for certain models.
Can I drive a rental vehicle on a Non UK Licence?
We take the following licences as standard UK, EU and European Licences, Australia, N/zealand, Canada. Usa, S/ African And Japan other Countries not listed can usually hire as standard but sometimes different rates apply we do not take licences from certain countries as follows South America. India, Pakistan, Malasia, China, Thailand.
Can I pay a COLLISION DAMAGE WAIVER (CDW) to delete my excess?
A CDW Collision damage waiver can be paid locally to reduce your excess to £150.00 or Zero, depending on your vehicle, location and drop off. Typically the cost is approximately £12.00 per day.
Will I get my deposit back?
Your deposit will be refunded to you in full when you return the vehicle. If any damage has occurred while the vehicle has been in your care, the cost of the repair will be deducted from your deposit and the remaining balance refunded to you.
TERMS AND CONDITIONS OF HIRE
IMPORTANT: Please note that the name and details supplied above must be the same as the person renting. The renter will also need to present a full, current
driving licence and the valid credit card or debit card* used to make the booking when collecting the vehicle.
CORNWALL CAR HIRE IS NOT OPEN 24 HRS A DAY AND SOME REQUESTS MAY BE OUT OF HOURS AT RETURN OR COLLECTION IN WHICH CASE OTHER TERMS MAY APPLY.
CORNWALL CAR HIRE WILL CONTACT YOU WITHIN 48HRS IF YOUR REQUEST IS OUT OF HOURS TO ADVISE YOU OF REVISED TERMS AND IF YOU WANT TO PROCEED.
Qualifications & Requirements.
We will require an amount on your credit/debit card equal to the sum of your hire excess typically £750.00 at collection on a UK licence and may be considerably more for Non UK licence holders (i.e £900.00 typically) and licence holders under 25 or over 75 yrs old, to cover estimated charges at the time of rental. If a CDW has been taken to reduce or lower the excess then a Pre-Authorisation deposit is taken typically for £300.00 although this can vary at the discretion of Cornwall Car Hire and may be considerably more for Non UK licence holders i.e £900.00 typically.
Please note NON UK drivers with only a Passport must provide a £900.00 security deposit on a Credit / Debit card as the theft of the vehicle is a genuine risk and a smaller deposit does not cover this risk adequately where the ID and address is not easily verified.
CHANGES TO RESERVATIONS
(Cornwall Car Hire reserves the right to charge an administration fee for continuous/ frequent changes).
applies to changes made to:
BOOKINGS ARE NOT CONFIRMED UNLESS AN EMAIL CONFIRMATION HAS BEEN SENT WITH A BOOKING /CONTRACT NUMBER.
Cancellations Due To Government And Travel Restrictions ONLY Are Valid For Either A Full Credit Note For The Cost Of The Hire To Be Deferred To A Later Date, Or A 50% Refund.
CHANGES AT TIME OF PICK UP
NO SHOWS/LOST RENTALS
EARLY RETURN & FUEL OVERFILLS
*** Renter not driving is not allowed ***
Except for when PERMISSION HAS BEEN GIVEN BY CORNWALL CAR HIRE
The person named on the reservation booking must be the main driver, present at time of rental and payer of any rental charges. An Additional driver is free if between 25 Yrs and 75 Yrs of no more than one accident or claim and no more than 2 minor traffic violations convictions in the last 3 Yrs and no disqualifications in the last 5 Yrs.
All additional drivers must present a valid driving licence and 2 additional forms of Identification dated within the last 3 months.
Each additional driver will cost £10.00 per day (subject to change) irrespective of the number of drivers up to a maximum of the number of passengers in the vehicle.
Exceptions to this fee are all contract rates, all vehicle replacement rates.
Minimum Age requirement is 21 Yrs, typical maximum age limit is 79 Yrs. Drivers older than 79 must be approved to drive subject to our insurance company.
Hirers of 21 years to 24 years of age and 76 to 79yrs will be subject to an additional fee of £10.00 per day (subject to change).
For further information regarding driver's licence requirements, please refer to Cornwall Car hire office administration by email or phone.
For further information regarding minimum age requirements, please refer to "Age Restrictions and Exceptions" in the FAQ’S.
RENTERS WITH DISABLITIES
In each case the driver must meet the Cornwall Car Hire Rental Qualifications & Requirements and declare any disability at time of booking in the comments box and
driving is at the discretion of Cornwall Car Hire’s Insurance company who make the decision on cover available.
PREPAID RATES ONLY
Cornwall Car Hire applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from the following countries: Austria, Belgium, Canada, Denmark, France (including Monaco), Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain (including Gibraltar), South Africa, Switzerland, Sweden, USA and the United Kingdom.
CHANGES AT TIME OF PICK UP
VEHICLE RENTAL EXTRAS
Booster seats are available to hire at £6.00 per seat per day (subject to change). 24 Hours notice is required and 48 hrs may be required at a weekend.
Child seats are available at £6.00 per seat per day (subject to change). 24 Hours notice is required and 48hrs may be required at a weekend.
RENTAL EXCESS AND CDW OPTION
All rentals are subject to a waivable excess ranging from GBP 750.00 to GBP 1,400.00, depending on the vehicle group, for which you are responsible in the event of damage during the rental.
You can reduce your excess liability by paying an additional daily rate called CDW (Collision damage waiver) rates are variable and can be purchased at the collection point and can be anywhere from £10.00 to £12.00 per day depending on the vehicle group but are typically £12.00 per day.
Collision Damage Waiver is an optional* service which, if accepted, reduces your financial liability for damage to the Cornwall Car Hire vehicle, its parts and accessories, except for theft, attempted theft or vandalism.
Tyre and windscreen cover is not included in the CDW, but additional cover for these items can be purchased separately provided the vehicle is used in accordance with the terms and conditions of the rental agreement.
*CDW may be mandatory for out of hours returns OR night time dusk collections when visibility is not great to agree the vehicle condition adequately and included in some contract or preferential rates.
If you choose to rely on your credit card or purchase your own CDW cover separately from CORNWALL CAR HIRE we reserve the right to charge an administration fee for requested documents in relation to the information the customer requires to settle the claim with their insurance company starting at £30.00.
We strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services.
THIRD PARTY EXCESS COVER AND INSURANCE CORNWALL CAR HIRE DOES NOT DEAL DIRECTLY AND IS NOT OBLIGATED TO DEAL WITH CUSTOMERS OWN INSURANCE COMPANY IN RELATION TO DAMAGE CLAIMS AND CDW PURCHASED SEPERATELY AND NOT FROM CORNWALL CAR HIRE.
We will deal with documentation requests from customers but please again note fees can sometimes apply depending on how much documentation is required. Parking tickets and traffic violations attract fees from various vehicle lease companies which have to be paid by Cornwall car hire and the customer is liable for these associated fees.
Transport for London (TfL) levies a Congestion Charge of GBP variable rate per day for. Full details including charges and maps can be found on the TfL Congestion Charging website at www.cclondon.com.
Hire cars are not exempt from the Congestion Charge and it is your responsibility, including visitors from abroad, and not Cornwall Car Hire to register the vehicle you are driving on a central database and to pay the charge each day you travel within the charging zone.
Cornwall Car Hire will not accept liability for these charges.
At the time of rental, the driver must present a valid national driver's licence that has been held for at least 2 years. We accept licences from the following Nations. United Kingdom, European Union, U.S.A, Canada, Australia, New Zealand and South Africa.
Licences from other nations may be taken but this is subject to approval in advance by Cornwall Car Hire.
An International Driver's Permit (IDP) is highly recommended for non-European Union renters.
The IDP translates the national driver's licence into various languages and is not accepted without the national licence.
UK Licence Holders: THE CUSTOMERS DVLA LICENSE SUMMARY IS REQUIRED BEFORE COLLECTION SENT IN ADVANCE BY EMAIL AND IS MANDATORY.
Northern Ireland: THE CUSTOMERS NI DVLA LICENSE SUMMARY IS REQUIRED BEFORE COLLECTION SENT IN ADVANCE BY EMAIL AND IS MANDATORY
All paper driving licenses and paper counter part licenses which have been laminated will not be accepted as valid as security features cannot be seen when placed under the ultraviolet lamps at rental counters.
UK endorsed driver's licences:
Endorsements on licences are to be taken from date of conviction, not date of offence.
A Standard Hirer may have up to 6 penalty points on their licence in the last 3yrs for minor offences with codes SP, CU, LC, MS, MW, PC and TS.
Other conviction codes may be ok but are subject to approval in advance by Cornwall Car Hire.
Please note all disqualifications in the last 5 yrs may effect your right to hire so must be reported and approval given in advance.
Any known penalty points pending must be included in your hire declaration as a standard hirer at point of pick up. Non-declared points pending may invalidate your insurance.
You may have up to one accident or claim in the last 3 years to be a standard hirer
Non UK endorsed driver's licences:
A Standard hirer has no more than 2 minor offences and one accident or claim in the last 3 years
Some top of the range and prestige cars may be excluded to younger drivers and drivers with less than 5 years driving experience including MPV Hire.
We do not provide one-way hires but this is possible within Cornwall and is usually subject to a one-way surcharge, which varies.
Vehicles may not be taken outside of the UK.
The following forms of payment are accepted when booking on the websites: most
major credit cards, some debit cards.
* If you made your booking with a credit or debit card, you will need to present the card when picking-up the vehicle.
At the time of rental an authorisation or Deposit is obtained on your credit card based on the estimated rental charges, the hire excess plus the cost of one tank of fuel (Approx GBP 80.00). It varies according to the make and model of the vehicle. There must be sufficient credit on your card to cover all charges.
Cards which carry the Electron logo or the words "Electronic use only" are not accepted.
Debit cards are accepted as a valid method of payment when you make a reservation, but only if:
- The cardholder's details on the card are embossed;
- The card carries issue and expiry dates;
- Flying "V" and floating "M" symbols are present;
- The card carries the Visa or Mastercard logo;
- The card carries the Delta logo below the Visa hologram.
Acceptable credit cards are, Mastercard, Visa, Visa Debit, Switch Maestro.
A days hire is strictly 24 hrs and hires may BE charged another days rental if vehicles are returned later than agreed without prior approval.
A charge may be levied for any impact on the following customers resulting from non or later return of a vehicle or later than agreed time which results in Cornwall Car
Hire being unable to fulfil its obligations.
Safety seats are mandatory by law in the United Kingdom for children up to 12 years old (or 1.35 metres) while travelling in motor vehicles.
Please check the government website for changes and advice and do not take Cornwall Car Hire as the definitive advisor of legal requirements on this matter and Cornwall car hire are not responsible for advising you on child seat issues only the renting of a British Standard seat .
Cornwall Car Hire offers infant seats for children for all vehicle groups:
Infant Seats For babies
13 kg (from birth to 12-15 months)
And various ages
If the seat is not returned or is returned damaged, a penalty fee will be applied as detailed above.
Infant seats can be booked via the Internet or phone with 48 hours advance notice.
VEHICLE RENTAL RATE QUOTES, RESERVATIONS AND PREPAYMENTS
Vehicle rental rates vary considerably from place to place and from time to time, and they change very frequently. You may contact Cornwall Car Hire to inquire about rates for vehicle rentals through a variety of channels, including reservations telephone lines, websites and computerised reservations systems such as those utilized by travel agents. Unless it is provided in connection with certain types of reservations, a rate quote you receive is merely indicative of the rates then being offered and creates neither legal rights nor practical expectations of vehicle availability or the continued applicability of the quoted rate. Rate quotes made in connection with reservations are covered by the rules appearing below.
When you wish to make a reservation for the rental of a vehicle, you may contact Cornwall Car Hire through a variety of channels. AN ON-LINE "reservation" for a vehicle rental is a notation in Cornwall Car Hire records that you have expressed the desire and intention to rent a vehicle of a specified vehicle class from Cornwall Car Hire at a specified time, date and location (the "pick-up" time, date and location), with the vehicle to be returned to Cornwall Car Hire at a specified time, date and location (the "return" time, date and location), on the terms and conditions and subject to the rental qualifications and requirements that Cornwall Car Hire then imposes for such a rental.
Pick-up and return times for reservations are always expressed in local time at the pick-up and return locations, respectively.
In general, Cornwall Car Hire accepts reservations only for a class of vehicles, and not for vehicles either of specific makes, model years or models or with particular characteristics not common to all vehicles in the class.
When you seek to make a reservation, Cornwall Car Hire may decline to allow you to do so. If Cornwall Car Hire allows you to make a reservation, any legal obligations that arise – both for you and for Cornwall Car Hire or the applicable Cornwall Car Hire licensee – are discussed in detail below. The practical, non-legal significance of your making a reservation is also discussed in detail below.
Rental Qualifications and Requirements:
The Cornwall Car Hire Company operating a rental location at which you wish to rent or at the delivery location may impose significant qualifications and requirements on people seeking to rent vehicles. Those include the possession of a valid driver’s license, the satisfaction of minimum age requirements and the making of arrangements with respect to payment of rental charges that Cornwall Car Hire deems satisfactory. Other, significant qualifications and requirements may also apply. You must satisfy all rental qualifications and requirements at the time of pick-up; it is not sufficient for you to meet them at the time of reservation. For full details, Cornwall
Car Hire or go to the website.
Rates Quoted in connection with Reservations:
Quoted Base Rate. When you make a reservation for a rental transaction, you will generally receive a quote for the applicable base rental rate (also known as time and mileage/ kilometer charges) that, unless you are advised to the contrary, is exclusive of certain charges that may be assessed in connection with the rental, including but not limited to taxes, governmental surcharges, other surcharges, common facilities charges, drop charges, delivery and collection charges, expense reimbursements and recoveries and charges for optional products or services (such as allowing additional or younger individuals to operate the vehicle, fuel or fuel service, loss or collision damage waiver, theft protection, supplemental insurance products, child seats, ski racks, satellite radios and navigational aids). If you do not change any aspect of the reservation and the rental takes place in accordance with the reservation, then will not honor the base rate quoted. If, before the rental takes place, you change the reservation with respect to the vehicle class, pick-up time, date or location or return time, date or location, then Cornwall Car Hire reserves the right to change the base rate applicable to the rental, so long as the changed rate is disclosed to you at or before the time the rental commences.
When you make a reservation, in addition to being quoted a base rental rate and any estimate of the additional charges that are expected to be assessed in connection with the rental, you may receive a quote of the estimated, or approximate, total charge for the entire rental. Such a total will ordinarily be computed without regard to charges for optional products and services and charges that Cornwall Car Hire cannot, on the basis of the information available to it at the time, determine. Except in the case of prepaid rental transactions (which are discussed below), such a total will only be a good faith estimate based on tax rates and other governmentally imposed charges that Cornwall Car Hire, at the time of the quote, expects will apply at the time of the rental. If Cornwall Car Hire expectations with respect to tax rates or other govern-mentally imposed charges are not realised – for example, if tax rates are unexpectedly increased after the quote is given – then you will be liable for the taxes and other govern mentally imposed charges that actually apply at the time of rental, even if they are higher than Cornwall Car Hire had expected at the time of reservation.
Assumptions made in Estimates:
When it estimates additional and total charges in connection with a rate quote, Cornwall Car Hire must make assumptions. In particular, if the quoted base rental rate has a per-mile/kilometer component, then Cornwall Car Hire will compute its estimates based on assumptions regarding the distance that you will drive. Those assumptions may not reflect your driving plans, and as a result the actual costs of your rental may differ significantly from Cornwall Car Hire estimates.
Exception – Reservations for Distant Dates:
When you make a reservation for a rental transaction, you may be advised that the quoted rental rates for the specified pick-up time, date and place are "subject to change", "only indicative" or words of similar meaning. This typically occurs when the specified pick-up date is a number of months later than the date on which the reservation is being made. Such a reservation is called a "distant-date reservation". In the case of a distant-date reservation, Cornwall Car Hire reserves the right to change all the charges applicable to the rental, so long as the charges that will actually apply are disclosed to you at or before the time the rental commences. If you are making distant-date reservations, you may recontact Cornwall Car Hire nearer to the indicated pick-up date in order to obtain a rate quote that is not subject to the qualifications just described. The preceding four paragraphs apply only to reservations that are not distant-date reservations
Types of Rental Transactions and Reservations:
Cornwall Car Hire classifies rental transactions as "prepaid" and "non-prepaid". The characteristics of a "prepaid" rental transaction are described in detail below; one of the most important characteristics is that in such a transaction, you will pay some or all of the amount that will be due for the rental "up-front" (that is, shortly after you arrange for the rental). A "non-prepaid" rental transaction is any rental transaction that is not a prepaid rental transaction Cornwall Car Hire classifies reservations for rental transactions as "confirmed" or "standby". The characteristics of confirmed and "standby" reservations are described in detail below. A "confirmed" reservation is a reservation that Cornwall Car Hire makes without advising you that it is "guaranteed" or "standby". Cornwall Car Hire sometimes also takes "requests" for reservations; the characteristics of a "request" are also described below. A confirmed reservation is not confirmed until Cornwall Car Hire notifies you by email or phone or post OR TEXT advising you of such reservation and providing you the customer with a booking reference number. Prepaid rentals are standby until such action s have been made and you have been notified by Cornwall Car Hire. Until this notification the prepaid booking is known as “Standby” and is not confirmed.
Prepaid Rental Transactions:
When you enter into a prepaid rental transaction, you simultaneously (i) make a confirmed request for reservation with Cornwall Car Hire to rent a vehicle of a specified vehicle class from Cornwall Car Hire at a specified pick-up time, date and location, with the vehicle to be returned at a specified return time, date and location, and (ii) pay, typically by a debit, credit or charge card debit processed soon after the reservation is made, the total rental charge quoted at the time of reservation.
A prepaid rental transaction creates a two-party legal agreement between you and Cornwall Car Hire with the following terms: A. If you arrive at the specified pick-up date and location, satisfy the then-applicable rental qualifications and requirements of Cornwall Car Hire and are willing to sign the document or documents constituting the rental agreement in the form presented by, Cornwall Car Hire then Cornwall Car Hire undertakes that the Cornwall Car Hire will, within one hour of the later to occur of the specified pick-up time and your arrival at the rental counter, rent a vehicle of the specified class to you on the terms set forth in the rental agreement. The rental agreement will establish the legal obligations of you and Cornwall Car Hire with respect to the rental of the vehicle, and the legal obligations of Cornwall Car Hire with respect to the rental of the vehicle will be solely those set forth in this paragraph and paragraphs B through L below.
Practical Consequences of Making a Confirmed Reservation:
Although they are generally not legally obligated to do so, Cornwall Car Hire will endeavour to fulfil confirmed -prepaid rentals of vehicles, subject to (i) vehicle availability, (ii) satisfaction by renters of the relevant then-applicable rental qualifications and requirements, (iii) willingness of renters to sign the document or documents comprising the rental agreement in the form presented by the Cornwall Car Hire and (iv) in the case of standby reservations, Cornwall Car Hire’s ability to meet all confirmed reservations (as discussed above under "Standby Reservations"). Although once again they are generally not legally obligated to do so, Cornwall Car Hire will endeavour to fulfil both confirmed and standby reservations for -prepaid rentals of vehicles before offering the same vehicles for rental for the same periods to individuals who have not made reservations (sometimes called "walk-ups").
Expiration of Reservations:
If you make a reservation for a -prepaid rental specifying a pick-up location in and fail to arrive at the pick-up location within two hours of the specified pick-up time (or, if the location closes before then, by the location’s closing time), the reservation will expire; however, (i) if you are arriving by airplane or train etc and have provided Cornwall Car Hire with flight/arrival details details (including airline and flight number), the reservation will be held until the flight/train arrives or the pick-up location closes, whichever occurs first and (ii)if you arrive late at a location this may interfere with our delivery schedule and pre arranged commitments to other customers and on some occasions customers may have to be flexible and patient while Cornwall Car Hire does its best to full-fill its obligations to you and there may by be a delay whist Cornwall Car Hire fulfils its other obligations before you receive your vehicle.
Sometimes when you seek to make a reservation, Cornwall Car Hire will advise that a reservation cannot be confirmed at that time but that a further internal query will be made to determine if it can be. When that occurs, a reservation is said to be "on request". In such a circumstance, you may be told to contact Cornwall Car Hire at a later date to determine the status of the request, or Cornwall Car Hire may undertake to contact you to advise of the status of the request. Unless and until Cornwall Car Hire subsequently advises you that a confirmed or standby reservation may now be made, all information to Cornwall Car Hire provides with respect to the requested reservation, including any associated rate quote, is merely indicative of current conditions and should not create any expectations regarding either the likelihood that a confirmed or standby reservation will eventually be available or the rate or other terms that would apply if such a reservation were eventually determined to be available.
Conditions outside the Control of Cornwall Car Hire (Force Majeure):
If it is impracticable for Cornwall Car Hire company to perform any of its obligations set forth in paragraph A under the heading "Prepaid Rental Transactions" at the specified pick-up time, date and location as the result of events or conditions beyond the control of Cornwall Car Hire , including, without limitation, any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labour dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then (i) in the case of a confirmed reservation, the reservation will expire, a No-show Fee will not be charged and Cornwall Car Hire will have no further obligations with respect to the reservation and (ii) in the case of a prepaid rental transaction, the transaction will be cancelled and Cornwall Car Hire will promptly refund to you, without any deduction for liquidated damages, the prepaid rental charge that had been collected from you in respect of the transaction and the Cornwall Car Hire will have no further obligations with respect to the transaction.
General Conditions outside the Control of the Customer:
If it is impracticable for you to perform any of your obligations set forth in paragraph A under the heading "Prepaid Rental Transactions" at the specified pick-up time, date and location as the result of general events or conditions beyond your control, including, without limitation, any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national
emergency, strike or other labour dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then (i) in the case of a guaranteed reservation, the reservation will expire, a No-show Fee either will not be charged or will, if it was charged before you gave notice to Cornwall Car Hire of the existence of such event or condition, be promptly refunded to you and you will have no further obligations with respect to the reservation and (ii) in the case of a prepaid rental transaction, the transaction will be cancelled, and Cornwall Car Hire will promptly refund to you, without any deduction for liquidated damages, the prepaid rental charge that had been collected from you in respect of the transaction and you will have no further obligations with respect to the transaction. You should note, however, that events and conditions that are beyond your control but that are not general in nature, including, without limitation, the condition of your health and the health of those travelling with you, will not excuse your performance of your obligations under a prepaid rental transaction; Changes to travel arrangements by third parties i.e airlines and train/bus companies buses etc are not considered to be general and you should consider travel insurance or similar arrangements to protect you against unforeseen events and costs and conditions that are specific to you and those travelling with you.